Wockhardt , Lupin

Sunday, May 22, 2011

Week Activity

As part of enhance the knowledge of the team , at velocity we have conducted workshop on Effective COMMUNICATION skill on 07.07.2011. at 6.15 pm to 7.45 pm The work shop was conducted by Mr. Avinash Wani & Mr. Ashfak Shaikh.
The work shop start from traditional communication system to today’s high on spot communication & easily available equipments for so called life line of any business “LIVE COMMUNICATION”.

What is Communication?

COMMUNICATION IS THE ART OF TRANSMITTING INF ORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TO ANOTHER.COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS

After this actual phone calls came to participant related work & how they are attending it upto what extended they are correct & where they are how to answered explain them.

The highlight of workshop & points cover as under.
1)Hearing v/s Listening … Hearing – Physical process, natural, passive

Listening – Physical as well
as mental process, active,
learned process, a skill hard.
You must choose to participate in the process of listening.
2) VALUE OF LISTENING

 Good listening reflects courtesy and good manners.
 Good listening can eliminate a number of imaginary grievances of employees.
 Listening is a positive activity rather than a passive or negative activity.

3) ESSENTIALS OF COMMUNICATION
In it taken do’s * Don’s
 Always think ahead about what you are going to say.
 Use simple words and phrases that are understood by every body.
 Increase your knowledge on all subjects you are required to speak.

4) How to Improve Existing Level of  COMMUNICATION?

¬     IMPROVE LANGUAGE.
      ¬ READ MORE
      ¬  LISTEN MORE
¬     THINK AND SPEAK.
5) Importance of  status  knowing of  caller .

6) Barriers to communication
• Language differences. : Immediately convert the caller into your conformtable language.
• Poor listening skills.
• Assumptions/Misconceptions

Along with the above on Interview between one customer & call center executive  has conducted between Mr. Ganesh Omble ( Customer )  Mr. Ahfak Shaikh ( Call center executive )  This  live activity given lot  of understanding to them for better  & perfect communication activity.

In the end all depot Manager & senior staff  has shared their  views for good communication.



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