The work shop start from traditional communication system to today’s high on spot communication & easily available equipments for so called life line of any business “LIVE COMMUNICATION”.
What is Communication?
COMMUNICATION IS THE ART OF TRANSMITTING INF ORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TO ANOTHER.COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS
After this actual phone calls came to participant related work & how they are attending it upto what extended they are correct & where they are how to answered explain them.
The highlight of workshop & points cover as under.
1)Hearing v/s Listening … Hearing – Physical process, natural, passive
Listening – Physical as well
as mental process, active,
learned process, a skill hard.
You must choose to participate in the process of listening.
2) VALUE OF LISTENING
Good listening reflects courtesy and good manners.
Good listening can eliminate a number of imaginary grievances of employees.
Listening is a positive activity rather than a passive or negative activity.
3) ESSENTIALS OF COMMUNICATION
In it taken do’s * Don’s
Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
¬ LISTEN MORE
6) Barriers to communication
• Language differences. : Immediately convert the caller into your conformtable language.
• Poor listening skills.